Coloradans for the Common Good Helps Comcast Close Digital Divide and Include Immigrants in Nationwide Program
[Additional background from the Colorado Sun:]
In March, Comcast began offering [a] discounted service for free for 60 days to new families. The service usually costs $9.95 per month and caters to low-income households. Comcast also increased the service’s internet speed to 25 mbps and plans to continue making it free for 60 days to new eligible customers for the rest of 2020. The company is also offering free public Wi-Fi through the end of the year.
But the Internet Essentials program didn’t necessarily appeal to everyone who qualified. Coloradans for the Common Good this spring approached Comcast to ask the internet giant to modify its application, which asked for Social Security numbers even though other forms of identification were acceptable.
That deterred some immigrant families from attempting to enroll in the service. Coloradans for the Common Good — composed of churches, community organizations and teachers’ unions — reached out to lawmakers and Comcast’s corporate leaders pleading for change. After a series of email exchanges and Zoom meetings, Comcast adjusted its application nationwide to better reflect the variety of identification forms accepted. That change took effect in June, said Marilyn Winokur, co-chair of Coloradans for the Common Good.
“We want to get as many, many families that don’t have internet access to have the access that they need in order to participate in remote learning should it happen again,” Winokur said.
[Photo Credit: Kathryn Scott, Special to The Colorado Sun]
Big Wins on Internet Access, Fair Wages for School Workers, Coloradans for the Common Good
[Photo Credit: Nathan W. Armes/Chalkbeat]
Comcast has made its low-cost program, called Internet Essentials, free for two months to families that qualify for programs such as food stamps or subsidized school lunches. But....undocumented families may not have the identification required to sign up for free internet service or may not feel comfortable providing it.
“We want to work with you to ensure equity of access for all of our students,” said a letter that the advocacy group Coloradans for the Common Good sent to Comcast executives Monday. “We hope to meet with you as soon as possible to discuss potential solutions.”
The letter was signed by faith leaders and the president of the Colorado Education Association, as well as the presidents of several local teachers unions, including Denver and Jefferson County....
To sign up for Internet Essentials, Comcast asks for a Social Security number. If a person doesn’t have one, Comcast instructs that person to take a picture of themselves holding their identification or to bring that identification to a company store.
Emilio Ramos, a social worker who works at two Denver elementary schools, said he’s heard from families where the parents are undocumented and don’t have a Social Security number.
He said parents are afraid that if they admit they’re undocumented and also provide their photo and personal information, that information could be flagged in Comcast’s system and shared with the government, making them a target for arrest or deportation.
Originally, the free internet was available to families who signed up by mid-May. Comcast has extended the deadline to June 30, a step praised by Coloradans for the Common Good, the coalition of labor union and faith leaders that pushed for the change.
Press Conference Video, Coloradans for the Common Good